LEGAL INFORMATION
Sarl France Private Guided Tours
50 Boulevard du Rosais
35400 Saint-Malo
contact@france-privateguidedtours.com
Company Registration 838 055 978 RCS Saint Malo / 838 055 978 RM 35
TVA intracommunautaire/EU VAT Id : FR 17 838 055 978
Professionnal Transport Registration : EVTC035180009 Ministry of Transport.
Professional Liability Insurance : Policy number HA RCP0294962 HISCOX –
Tour Operator Financial Insurance by Groupama Assurance-Crédit et Caution
ATOUT FRANCE Tour Operator License IM 035180009
BOOKINGS
A tour is confirmed only when the 30% deposit of the total amount has been paid. The remaining balance has to be paid by credit card (Visa or Mastercard) or bank transfer 2 months prior to the tours/services.
If the client provides a wrong date for their tour, France Private Guided Tours will try to provide a guide for the new date. If France Private Guided Tours isn’t successful in providing a guide, the tours/services will be cancelled and the cancellation policy will apply.
You must be at least 18 years old to book a tour with France Private Guided Tours, and you must provide a real name and address for invoicing purposes.
The tours/services begin on the basis of the arranged pickup time and end at the expiration of the tours/services time frame.
TOURS CANCELLATION POLICY
Any change of date or content cannot be guaranteed and shall be applied subject to availability.
Any request for cancellation or change must be received by e-mail at contact@france-privateguidedtours.com
For a cancellation less than 2 months before the tour no refund will be granted.
When France Private Guided Tours has to purchase entrance tickets and/or bookings in advance (Museums, Castles, Monuments, Tastings…) in case of cancellation whenever it occurs, we will keep the amount paid for the tickets and/or the bookings and comply with the above terms with regards to clients refund, unless the suppliers give France Private Guided Tours a refund. Conditions are similar for strike reason in the listed places.
In case you prepaid the total amount of the tour the cancellation policy is :
More than 2 months before the tour the client gets 100% refund.
Less than 2 months prior the tour, no refund will be granted.
When a bus/coach is provided for a tour the cancellation terms are the following :
Less than 3 months before the tour the client gets 70% refund.
Less than 2 months before the tour no refund will be granted.
When France Private Guided Tours has to purchase entrance tickets and/or bookings in advance (Museums, Castles, Monuments, Tastings…) in case of cancellation, France Private Guided Tours will keep the amount paid for the tickets and/or the bookings and comply with the above terms with regards to clients refund, unless the suppliers give France Private Guided Tours a refund. Conditions are similar for strike reasons in the listed places.
Any interruption of the tour during its delivery, at the client’s wishes, shall not give rise to any refund.
LASTMINUTE TOURS BOOKINGS
For a booking made less than 2 months prior to the tour, we charge the full amount.
No refund in case of cancellation.
PACKAGES BOOKINGS
A package is a booking that includes accommodations (hotel, apartment, B&B…) and the terms that prevail are the following :
A package booking is confirmed only when the 50% deposit of the total amount has been paid at the time of booking and the remaining balance has been paid by credit card (Visa or Mastercard) or bank transfer 2 months prior to the client stay.
If the client provides a wrong date for a package booking, France Private Guided Tours will do everything in their power to provide the client with the desired service at the desired date. If France Private Guided Tours isn’t successful the package booking will be cancelled and the packages cancellation policy will apply.
You must be at least 18 years old to book a package with France Private Guided Tours, and you must provide a real name and address for invoicing purposes.
PACKAGES CANCELLATION POLICY
Any change of date or content cannot be guaranteed and shall be applied subject to availability.
Any request for cancellation or change must be received by e-mail at contact@france-privateguidedtours.com
For a cancellation more than 2 months prior the package booked date the clients gets 100% refund.
For a cancellation less than 2 months the package booked date no refund will be granted.
LASTMINUTE PACKAGES BOOKINGS
For a booking less than 2 months prior to the desired date the total amount has to be paid at the time of booking. The cancellation of a lastminute package booking will not give rise to a refund.
COVID19 PANDEMIC CANCELLATION POLICY
Any service (private tours, private chauffeur service, packages including accommodations…) cancelled 7 days prior the booked date because of travel ban or borders closures will give rise to 100% refund. However, when France Private Guided Tours has to purchase entrance tickets and/or bookings in advance (Museums, Castles, Monuments, Tastings…) in case of cancellation, France Private Guided Tours will keep the amount paid for the tickets and/or the bookings and comply with the above terms with regards to clients refund, unless the suppliers give France Private Guided Tours a refund. Conditions are similar for strike reason in the listed places.
From January 2022, this term shall not apply any longer.
LIABILITY
France Private Guided Tours cannot be held responsible for acts beyond its control such as but not only : Acts of War, Planned or Unplanned attacks. France Private Guided Tours cannot be held responsible for damages or losses including loss of income from persons or entities not controlled by France Private Guided Tours, such as Transportation Providers, Tourist Sites such as Buildings, Museums or other Tourist Attractions, Restaurants, Cafés, Bars, Shops or any other provider. In the event of any claims,
disputes arising from our relationship or caused by the tours; all parties consent to having their grievances heard in the jurisdictions of the courts in Saint-Malo, France.
METEOROLIGICAL CONDITIONS
If the tour or a part of this tour can not be delivered because of weather conditions, it shall not give rise to any refund.
TRAFFIC CONDITIONS
Because of traffic conditions, Private Guided Tours can not be held responsible if :
– the tour has to be shortened
-the clients miss a train, a flight, etc
-all the sites mentioned in one tour can’t be seen or visited
PHOTOS
Every effort is made to provide photos that give the client an overview of the Services offered. These photos are intended to indicate the type or the level of comfort and sites and cannot be a source of commitment beyond that purpose.
LUGGAGE AND PERSONAL ITEMS
France Private Guided Tours and their partners cannot be held responsible for the loss or the theft of personal belongings and luggage and cannot guarantee the return of personal belongings and luggage left in the vehicles or anywhere else.
REQUIRED DOCUMENTS
It is the responsibility of the clients to check that they are in possession of the necessary documents for their stay, especially with regards to the tours outside France that the passport gets a visa if necessary or an updated identity card.
No refunds shall be given in case of lack or loss of the necessary documents
PICK-UP AND DROP-OFF
France Private Guided Tours may charge an extra fee for the tours starting in Paris for a pick up and/or a drop off outside Paris city.
LAW
These General Terms are governed by french law. Any dispute concerning their interpretation and/or execution is referred to the Court of Saint-Malo
